Corona Virus Outbreak
***Update of 19/07/20
We wanted to update all our patients on how we are working, given the constraints of the Covid 19 pandemic and the the implications upon your care.
Thank you for the support that so many of you have shown us through this difficult time. It has been heartening to have received such a considerate response from those patients who we have treated over recent weeks.
Since reopening in June we have had to look at how we work given that our first priority is patient and staff safety. We are having to limit patient numbers in the building, protocols have been set up to control social distancing and we are using the recommended PPE. Although we are able to carry out all clinical procedures without compromise we must stress that the practice is not functioning as it was.
Routine dentistry cannot resume at the practice until the Covid alert level drops to one or two. In following the recommended guidelines the number of patients that we can see has been significantly reduced. Initially our work was focused on the cases that had arisen in lockdown, now we are trying to see those patients that have had appointments cancelled, prioritising treatment over examinations. We are also, day by day, dealing with any patients suffering with pain or acute problems.
To be brutally honest it seems difficult to imagine that we can return to our normal level of service until the covid risk is low, probably 2021. We are triaging all patients who contact us so that the limited surgery space is being appointed appropriately to prioritise need. We want to look after you in the manner that you are accustomed to but we have to ask that you may need to accept that more routine, less urgent maintenance may need to be postponed.
Our Cottage Plan patients have been supporting us financially through the period of lockdown and they are being given preferential time slots when making appointments.
We are working longer hours to try and create extra space in the appointment book but until the covid emergency crisis level drops we must follow the operating procedures that will protect our patients and staff.
We are aware that these are worrying times for everyone, and despite the very high standards of cross infection control, PPE and social distancing that we are using we understand that you may wish to postpone your care with us until more secure times, particularly if you belong to a high risk group.
Thank you again for your patience and loyal support.
David Barclay, James Willetts, Amelia Wong, Michelle Hazell
***Update of 25/06/20
We thank all of our patients for your support and co-operation through this very difficult time.
Since June 8th, when we were allowed to reopen, we have been treating the priority cases that arose during the lock down period. There are still restrictions on how we practice and we have to limit patient numbers in the building. We are currently in the process of rescheduling appointments in the diary to allow for additional procedures, we hope to speak to you personally very soon. We understand these are worrying times for everyone. Please be assured we are working hard behind the scenes to ensure we continue to provide high levels of care for our patients.
Thank you again for your patience and loyal support
***Update of 03/06/20
NHS England has issued a directive allowing practices to open from 8/6/20 but throughout June we will be running a limited service. We will be contacting patients who we have triaged over recent weeks and will treat priority cases ﬁrst. If you have an existing appointment booked up to the 30th of June please assume that it has been cancelled. We are working our way through the diary to contact you personally. If you have severe pain, swelling, uncontrolled bleeding or serious trauma to the mouth, please phone our emergency number of 01270 767573 . Please follow the instructions on that answerphone and one of our three dentists will return your call. Our reception will not be open during normal working hours, but if you have a dental issue that is not classed as an emergency then please leave a message for the practice, by calling the normal practice number of 01270 765771 and pressing 1 and a member of our team will contact you. Until 8/6/20 only telephone advice and the prescription of painkillers or antibiotics will be available. We can refer on to a Local Urgent Dental Care service where enhanced cross infection and personal protection equipment is available. There is still a very significant limit on what we can do. We would like to thank you for your continued patience at this time.
Until we receive further advice from the Chief Dental Officer, we are unable to open the practice.
If you have a non-urgent dental issue and have not contacted us using our emergency number, please could you email us with your personal details and a description of your problem.
This will enable us to triage you, and as soon as we are open, we will contact you with an appointment.